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Salesforce live at Liber as part of major CRM project

Liber (with other educational publishers, such as Noordhoff, part of the Infinitas Learning Group) is in  the process of integrating a wide range of state-of-the-art technologies to create a unique CRM solution.

A major step in this project is the implementation of a Salesforce production environment, which is now live at Liber. Salesforce is fed with master data using real-time interfaces from the Klopotek ERP system. Any change or new school in Klopotek is immediately available in Salesforce. Sales managers can contact any relevant school and are currently adding relevant business opportunities to the Salesforce system.

How can you ensure that your organization will learn from your various target groups, so you can engage them in the best possible Customer Journey? With Klopotek’s unique CRM solution, you’ll address the right person with the right information at the right time – browser-based and on all types of devices. This can only be made possible by offering a full and seamless integration of various specialized technologies, each of them a leader in their specific functional segment:

Modules and elements of the Klopotek Classic Line (which provides reliable, audit-proof and transparent information for all parts of the supply chain), a number of browser-based web apps (which run on the Cloud-based platform Klopotek STREAM) for – among other features – creating 360° views on various types of data and providing an excellent user experience on a wide range of devices, and several state-of-the-art solutions of third-party suppliers for specific segments which have become de facto standards (such as Liferay, Pentaho, and Salesforce) are seamlessly integrated.

Please go to this page to get more information.