Klopotek Case Studies
More than just success stories: detailed interviews
Klopotek Case Studies provide in-depth information about recent software implementation projects:
- Why did our customers decide to replace their legacy systems?
- Why did they opt for Klopotek?
- What are the most important benefits of working with Klopotek software?
- What are their plans for the future?
- What are the most important challenges the industry is facing?
De Arbeiderspers | A.W. Bruna Uitgevers (A4 format)
"We are transforming from a local player into a global player": interview with Joop Boezeman
In a talk about the Klopotek implementation, Joop Boezeman, Managing Director De Arbeiderspers | A.W. Bruna Uitgevers, shares his thoughts about the (near) future of his company and the future of publishing with us.
Canadian Publishers Hosted Software Solutions - CPHSS (A4 format)
“The reason that we selected Klopotek was because it’s a large system with a very broad range of modules and functionality“: Case Study CPHSS
The Supply Chain Committee of the Association of Canadian Publishers (ACP) selected Klopotek as a hosted software solution for its members. Partly funded by the Canadian Heritage Book Publishing Industry Development Program, the companies selecting Klopotek formed an independent company – Canadian Publishers Hosted Software Solutions (CPHSS) – to support and maintain an independent version of the Klopotek publishing solution. The Klopotek solution allowed the participants to replace their existing IT systems with a centralized database solution. In our main interview, Peter Milroy, Director University of British Columbia Press (UBCpress), Vancouver, and Hamish Cameron, IT Manager, University of Toronto Press (UTP), point out the relevance of the ONIX Canadian 'Gold' Standard for catalog production and the benefits of a software solution that integrates all aspects of handling contracts, rights and royalties.
Showcase Carl Hanser Verlag
Upgrade at Hanser: from 9.8 to 11.0
Carl Hanser Verlag, a leading publisher in the area of trade publishing, specialized books and special information, and one of our first customers, started a project to check options for selecting new software and optimizations in the areas of title and product management, and royalties in 2019.
Customer Service improvements achieved at C.H.Beck by implementing the Klopotek STREAM web app Ticketing
Within the framework of a software development partnership with Klopotek, the publishing house C.H.Beck has introduced a series of STREAM apps to optimize workflows for different areas, most importantly Customer Services, as Sven Borchers, Head of Customer Service / Logistics explains:
“The work in our customer service can be described as ‘mass business’. (…) For a long time, we have been looking for a Ticketing system with which we can organize and classify what we receive via email and direct it to the right channels. Klopotek’s STREAM Ticketing app was the ideal solution for us from a customer service point of view.“
Cloud-based Apps for optimizing processes at STREAM development partner C.H.Beck
Within the framework of a software development partnership with Klopotek, the publishing house C.H.Beck has introduced a series of STREAM apps to optimize workflows for different areas. In a talk with us, Paul Bischoff, IT & Organization | Head of K&P Architecture, and Michael Scheit, Head of IT, explain how this came about, which aspects are particularly important in agile project work and why the company's customer service should particularly be enhanced.
"We now have a structure for the incoming work volume": customer service made more efficient
C.H.Beck's customer service team consists of 60 employees. Many distribution channels – not only book and magazine distribution, but also Beck Online, and the e-commerce area, end there. Sven Borchers, Head of Customer Service/Logistics, reports that his department also conducted a lot of internal research and that process optimization became necessary in order to ensure the high quality of correspondence with the customer despite the fact that they continue to receive thousands of enquiries each day.
Le Groupe Libella (French/français)
Implémentation du progiciel Klopotek – Product Planning and Management (PPM), Contract Rights and Royalties (CRR), Production, Ventes directes
Après plus de huit mois d’utilisation, entretien avec Michel Boutinard-Rouelle – Directeur Général du Groupe Libella – sur le projet d’implémentation et les bénéfices constatés à propos de la solution SaaS (Software as a service) du progiciel Klopotek couvrant la gestion éditoriale, les contrats, droits et royalties ainsi que la fabrication et les ventes directes.
Le Groupe Libella (English, A4 format)
Case Study Klopotek software implementation Product Planning and Management system (PPM), Order to Cash (O2C)
Eight months after the implementation: an interview with Michel Boutinard-Rouelle, Managing Director Groupe Libella, on the implementation project and the benefits of the Klopotek SaaS (Software as a Service)
solution for editorial, contracts, rights and royalties as well as production and order to cash processes.
Moody Publishers (A4 format)
“Implementing Klopotek has aided in reporting, so that we can do analysis work to make better-informed decisions on what we do to enhance the market share": Case Study Moody
Moody Publishers has been working with an integrated version of Global Turnkey Systems’ product UNISON and Klopotek PPM since April 2008. In the middle of 2008, Moody implemented the PPM Product Pool and Business Partner Pool. Since that time, PPM has become the sole repository for maintaining product and author information. In June of 2009, Moody went live with the Production, Scheduling, and Production Cockpit modules, and August saw the beginning of phase 3: implementing Contracts, Rights & Royalties (CR&R). Duane Koenig, Director of Operations, and Gregory Miller, Manager of Business Solutions, explain why this software selection has radically improved many of Moody’s publishing processes, why Klopotek gives them vastly improved ability to monitor all aspects of rights management and payment, and what future plans are with Klopotek.
Showcase Dr. Neumann-Wolff AG
Klopotek software also for subsidiaries: process optimizations at Neumann-Wolff
Following the acquisition of DUMONT Kalender Verlag, a company that has been using the Klopotek Classic Line for many years, Neumann-Wolff selected Klopotek as the product planning and management system for the entire Group, including switching to using Klopotek’s private cloud services.
Verlagsgruppe Random House (A4 format)
“From write-offs to value creation”: Case Study Verlagsgruppe Random House
Thomas Pichler, CFO, and Jörg Warmer, CIO, were responsible for the roll-out of Klopotek software for Verlagsgruppe Random House. In an interview with us, they explained why the Royalty module in the Product Planning and Management system (PPM) represents a sub-ledger, why, along with royalty statements, write-offs are of significant importance to a publishing company – and how the collaborative project between Verlagsgruppe Random House, Klopotek and arvato systems achieved a change of philosophy “from write-offs to value creation” (Thomas Pichler).
Royal Society of Chemistry (A4 format)
Case Study Klopotek Software Implementation – Product Planning and Management System (PPM) as Software as a Service (SaaS)
International scientific publisher the Royal Society of Chemistry, known for its books and journals in the field of chemical sciences, has implemented Klopotek Software as a Service (SaaS) as a fully integrated publishing solution. The new system feeds the Royal Society of Chemistry website, provides ONIX files to external aggregators and receives sales data from both its UK and US distributors for the purpose of calculating author royalties. In an interview with us, Janet Freshwater, Senior Commissioning Editor (and project owner), Amy Midgley, Business Analyst, Strategic Innovation Group (and project manager), and Merlin Fox, Commissioning Editor (and responsible for the sub project editorial, migration support, and ONIX) talk about the benefits gained by implementing Klopotek and the collaboration of the Royal Society of Chemistry and Klopotek UK.