Les études de cas Klopotek
Plus que de simples histoires de réussite : des interviews détaillées
Les études de cas Klopotek fournissent des informations approfondies sur les projets récents d’implémentation des logiciels :
- Pourquoi nos clients ont-ils décidé de remplacer leurs systèmes existants ?
- Pourquoi ont-ils choisi Klopotek ?
- Quels avantages les logiciels Klopotek apportent-ils au quotidien ?
- Quels sont leurs plans pour l'avenir ?
- Quels sont les défis les plus importants auxquels le métier est confronté ?
Études de cas
De Arbeiderspers | A.W. Bruna Uitgevers (A4 format)
"We are transforming from a local player into a global player": interview with Joop Boezeman
In a talk about the Klopotek implementation, Joop Boezeman, Managing Director De Arbeiderspers | A.W. Bruna Uitgevers, shares his thoughts about the (near) future of his company and the future of publishing with us.
Canadian Publishers Hosted Software Solutions - CPHSS (A4 format)
“The reason that we selected Klopotek was because it’s a large system with a very broad range of modules and functionality“: Case Study CPHSS
The Supply Chain Committee of the Association of Canadian Publishers (ACP) selected Klopotek as a hosted software solution for its members. Partly funded by the Canadian Heritage Book Publishing Industry Development Program, the companies selecting Klopotek formed an independent company – Canadian Publishers Hosted Software Solutions (CPHSS) – to support and maintain an independent version of the Klopotek publishing solution. The Klopotek solution allowed the participants to replace their existing IT systems with a centralized database solution. In our main interview, Peter Milroy, Director University of British Columbia Press (UBCpress), Vancouver, and Hamish Cameron, IT Manager, University of Toronto Press (UTP), point out the relevance of the ONIX Canadian 'Gold' Standard for catalog production and the benefits of a software solution that integrates all aspects of handling contracts, rights and royalties.
Cloud-based Apps for optimizing processes at STREAM development partner C.H.Beck
Within the framework of a software development partnership with Klopotek, the publishing house C.H.Beck has introduced a series of STREAM apps to optimize workflows for different areas. In a talk with us, Paul Bischoff, IT & Organization | Head of K&P Architecture, and Michael Scheit, Head of IT, explain how this came about, which aspects are particularly important in agile project work and why the company's customer service should particularly be enhanced.
"We now have a structure for the incoming work volume": customer service made more efficient
C.H.Beck's customer service team consists of 60 employees. Many distribution channels – not only book and magazine distribution, but also Beck Online, and the e-commerce area, end there. Sven Borchers, Head of Customer Service/Logistics, reports that his department also conducted a lot of internal research and that process optimization became necessary in order to ensure the high quality of correspondence with the customer despite the fact that they continue to receive thousands of enquiries each day.
Elsevier Case Study 01
“Klopotek’s PPM module serves as an integral part of our current and future end-to-end book workflow.“
In 2007, Elsevier announced the selection of Klopotek’s Product Planning and Management. The rollout was completed in 2009. PPM replaced the existing software systems with a centralized database solution integrating the classical publishing business with innovative business models in the areas of electronic products and content delivery. Now a total of 1,000 users around the globe work with Klopotek’s solution that integrates XML technology with Klopotek’s extensive experience as the preferred software provider to the publishing industry. Elsevier’s Electronic Warehouse, a central archival storage system for all electronic production content, is now seamlessly connected to PPM. As a result, PPM and the Electronic
Warehouse function as the technical backbone of Elsevier’s automated global supplier communication. Meeuwis van Arkel, VP Book Production, Philadelphia, and Jan Visser, Senior VP Electronic Production, Amsterdam, took the time to offer some insight into the scope of the implementation project.
Elsevier Case Study 02
“We know so much better what’s going on, and that’s the real gain“
The rollout of Klopotek’s Product Planning and Management system at Elsevier was completed in 2009. Now a total of 1,000 users around the globe work with PPM that integrates XML technology with Klopotek’s extensive experience as the preferred software provider to the publishing industry.
F.A. Davis (A4 format)
Klopotek’s total software solution removes redundancy and overlapping of information
In June 2007, F.A. Davis went live with Klopotek’s Customer Care Management (CCM), Book Sales and Distribution (BSD) and Product Planning and Management (PPM) for Production. Four months later, in October, the company completed the ‘switch to Klopotek’ by implementing PPM for Contracts, Rights & Royalties. George Ricciardi, Director of MIS / Internet Services, gave some insight into why F.A. Davis implemented Klopotek software and the benefi ts of an integrated solution for their business performance.
F.A. Davis 2 (A4 format)
Klopotek software implementation – PPM, O2C ten years ago;
STREAM – Product 360°, Early Title Manager
“Klopotek’s total software solution removes redundancy and overlapping of information”: In a Klopotek Case Study ten years ago, George Ricciardi, MIS / Internet Services Director, shared insights into the benefits of an integrated solution for F.A. Davis’ business performance.
On the tenth anniversary of Klopotek’s go-live, George reflects on the changes in the market, the growing complexity of handling a varied product portfolio, and the benefits of the cloud-based platform Klopotek STREAM for optimized workflow.
Le Groupe Libella (French/français)
Implémentation du progiciel Klopotek – Product Planning and Management (PPM), Contract Rights and Royalties (CRR), Production, Ventes directes
Après plus de huit mois d’utilisation, entretien avec Michel Boutinard-Rouelle – Directeur Général du Groupe Libella – sur le projet d’implémentation et les bénéfices constatés à propos de la solution SaaS (Software as a service) du progiciel Klopotek couvrant la gestion éditoriale, les contrats, droits et royalties ainsi que la fabrication et les ventes directes.
Le Groupe Libella (English, A4 format)
Case Study Klopotek software implementation Product Planning and Management system (PPM), Order to Cash (O2C)
Eight months after the implementation: an interview with Michel Boutinard-Rouelle, Managing Director Groupe Libella, on the implementation project and the benefits of the Klopotek SaaS (Software as a Service)
solution for editorial, contracts, rights and royalties as well as production and order to cash processes.
Moody Publishers (A4 format)
“Implementing Klopotek has aided in reporting, so that we can do analysis work to make better-informed decisions on what we do to enhance the market share": Case Study Moody
Moody Publishers has been working with an integrated version of Global Turnkey Systems’ product UNISON and Klopotek PPM since April 2008. In the middle of 2008, Moody implemented the PPM Product Pool and Business Partner Pool. Since that time, PPM has become the sole repository for maintaining product and author information. In June of 2009, Moody went live with the Production, Scheduling, and Production Cockpit modules, and August saw the beginning of phase 3: implementing Contracts, Rights & Royalties (CR&R). Duane Koenig, Director of Operations, and Gregory Miller, Manager of Business Solutions, explain why this software selection has radically improved many of Moody’s publishing processes, why Klopotek gives them vastly improved ability to monitor all aspects of rights management and payment, and what future plans are with Klopotek.
Noordhoff Uitgevers (A4 format)
Klopotek CRM Solution Implementation – STREAM Contact 360° and Ticketing
In order to provide a seamless and personalized Customer Journey to your various target groups (universities, schools, teachers, students – often operating and exchanging experiences in communities), publishers need a solution which enables you to learn from all the individual users of your portal. It is vital to address the right person with the right information at the right time – browser-based and on all types of devices. Klopotek has implemented this for Noordhoff Uitgevers (with other educational publishers, such as Liber, part of the Infinitas Learning Group) by integrating a wide range of state-of-the-art technologies to create a unique CRM solution. “The more information you have, the better and more targeted the communication will be,” explains Olaf Hoge, Manager Services, in a talk with us.
Verlagsgruppe Random House (A4 format)
“From write-offs to value creation”: Case Study Verlagsgruppe Random House
Thomas Pichler, CFO, and Jörg Warmer, CIO, were responsible for the roll-out of Klopotek software for Verlagsgruppe Random House. In an interview with us, they explained why the Royalty module in the Product Planning and Management system (PPM) represents a sub-ledger, why, along with royalty statements, write-offs are of significant importance to a publishing company – and how the collaborative project between Verlagsgruppe Random House, Klopotek and arvato systems achieved a change of philosophy “from write-offs to value creation” (Thomas Pichler).
Royal Society of Chemistry (A4 format)
Case Study Klopotek Software Implementation – Product Planning and Management System (PPM) as Software as a Service (SaaS)
International scientific publisher the Royal Society of Chemistry, known for its books and journals in the field of chemical sciences, has implemented Klopotek Software as a Service (SaaS) as a fully integrated publishing solution. The new system feeds the Royal Society of Chemistry website, provides ONIX files to external aggregators and receives sales data from both its UK and US distributors for the purpose of calculating author royalties. In an interview with us, Janet Freshwater, Senior Commissioning Editor (and project owner), Amy Midgley, Business Analyst, Strategic Innovation Group (and project manager), and Merlin Fox, Commissioning Editor (and responsible for the sub project editorial, migration support, and ONIX) talk about the benefits gained by implementing Klopotek and the collaboration of the Royal Society of Chemistry and Klopotek UK.
Taylor & Francis Group
Case Study Klopotek software implementation – Product Planning and Management (PPM)
The "Global Tracking" (GT) project started in London with its main focus and primary goals within editorial, production and marketing. It has a strong impact on the business processes within the editorial department, as indeed on the whole editorial-production workflow. The editorial department can now carry out a preliminary estimation on the basis of the existing production price lists and all necessary information is available in a single database accessible worldwide. The system unites technical information with the economic perspective. We talked to Jeremy North (JN), Managing Director of Taylor & Francis Books UK, and Nigel Eyre (NE), Production Director of Taylor & Francis Books UK, in Milton Park, Abingdon.
Thomas Nelson (A4 format)
Case Study Klopotek Software Implementation – Contracts, Rights & Royalties (CR&R)
Thomas Nelson, a Christian publisher with the mission to “inspire the world” and the seventh largest trade publisher in the USA, went live with Klopotek’s solution for Contracts, Rights & Royalties (CR&R), a module of the Product Planning and Management system (PPM), in November 2008. Troy Edens, Senior Vice President and Controller, and Christine Jones, Director of Accounting, Royalty, took the time to share their thoughts and experiences about the growing need to improve effi ciency in rights management and the benefi ts of a solution that integrates all aspects of contracts, rights, and royalties.