Welcome to our FBM 2025 re-recording page!
AI-powered Ticketing Support Process
Imagine 4,000 customer requests per day…
...analyzed, filtered, and prepared as the next task at hand – ready for your service agents, powered by AI.
To make our Ticketing app more efficient, we’ve partnered with a leading publisher in Germany, C.H.BECK, to integrate AI into their highly active Customer Services Department.
Interested to learn how this will work? Schedule your demo today. Or watch our recording of our Innovation Stage keynote below!
"AI in Action: How C.H.BECK and Klopotek Are Enhancing Customer Service Efficiency"
Don’t miss our presentation on how the strategic use of AI can transform your publishing processes and free up resources: Imagine 2000 requests a day... analyzed, filtered & the next task at hand — made ready for your service agents, powered by AI.
"The result will be significant process optimizations at our Customer Service department, "confirms Sven Borchers, Head of Customer Service / Logistics at C.H.BECK. Join us for this must-attend session!
Thursday, 16 Oct 2025 - Stage 4.0 in hall 4.0 - 2.30 pm CEST
We're putting AI at the center of what we do.
Talk to Your Data
Planning, rights, royalties, fulfilment: all your data is available in one single system – Klopotek. What if AI enabled you to access it flexibly? Maximize what matters, now.
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Create content faster, with fewer mistakes
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Automate adding keywords and keep your backlist up-to-date
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Help users find what they need almost at the touch of a button
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Get work done more easily
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