Welcome to our FBM 2025 re-recording page!
AI-powered Ticketing Support Process
Imagine 4,000 customer requests per day…
...analyzed, filtered, and prepared as the next task at hand – ready for your service agents, powered by AI.
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To make our Ticketing app more efficient, we’ve partnered with a leading publisher in Germany, C.H.BECK, to integrate AI into their highly active Customer Services Department.
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​Interested to learn how this will work? Schedule your demo today. Or watch our recording of our Innovation Stage keynote below!
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"AI in Action: How C.H.BECK and Klopotek Are Enhancing Customer Service Efficiency"
Don’t miss our presentation on how the strategic use of AI can transform your publishing processes and free up resources: Imagine 2000 requests a day... analyzed, filtered & the next task at hand — made ready for your service agents, powered by AI.
"The result will be significant process optimizations at our Customer Service department, "confirms Sven Borchers, Head of Customer Service / Logistics at C.H.BECK. Join us for this must-attend session!
​Thursday, 16 Oct 2025 - Stage 4.0 in hall 4.0 - 2.30 pm CEST
We're putting AI at the center of what we do.
Talk to Your Data
Planning, rights, royalties, fulfilment: all your data is available in one single system – Klopotek. What if AI enabled you to access it flexibly? Maximize what matters, now.
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Create content faster, with fewer mistakes
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Automate adding keywords and keep your backlist up-to-date
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Help users find what they need almost at the touch of a button
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Get work done more easily
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