More than just success stories
Klopotek Showcases and Case Studies provide in-depth information about recent software implementation projects
Our plan is to really get the whole team using Klopotek, so it can be that one source for all our data. At the moment, it's mainly metadata and royalties – so we want to get the Production department using it and Finance. Then it will be once 'source of truth' basically rather than data being in different places. This is going to be our aim for STREAM.
Chris Richards,
Journals and Assistant Commissioning Editor
UWP is our first UK cloud customer to fully move to our STREAM technology. In the summer of 2021, they went live with STREAM for CRR (Contracts, Rights, and Royalties) and will complete the first royalty run on STREAM in September/October 2022. The Sales Upload Service was introduced, so the manual process of getting the sales data into the system is now fully automated. In the area of TEP (Title Management, Editorial, and Production), the go-live is scheduled to happen very soon after completing some small final projects.
Chris Richards, Journals and Assistant Commissioning Editor, was involved in the process of moving from the Klopotek Classic Line to the STREAM apps and, in a discussion with us, explains the reasons for this step forward and how it was achieved.
At Brill, we have really ambitious plans to become a data-driven company.
This is one of our key targets, and moving to the Private Cloud has helped us to achieve that – and switching to the STREAM web apps will be another essential step forward.
Bas Baas,
Vice President of Technology
Klopotek Private Cloud: selected for reasons of cost-efficiency, availability & more ...
Bas Baas, Vice President of Technology, led the Brill team preparing and executing the move to the Klopotek Cloud. In an interview with us, he explains the main reasons for switching to our Cloud service in detail and speaks about the project that resulted in migrating various business locations to the Private Cloud during one single weekend
Bas, what were the main drivers for switching from an on-premise set-up to a pure Cloud environment with regard to costs and cost management, reliability, flexibility, and hardware management?
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OK, I'll start with the costs perspective. This was relevant for us, as we were paying money to Klopotek for monitoring the system, plus there were – of course – costs for the services for hosting the software on premise and related work. It was not only cost-neutral but cost-efficient to move to the Klopotek Private Cloud; the costs for the Private Cloud were actually lower than expected.
You also asked about reliability. Availability is more important to me and is probably what we should focus on in this discussion, because our web shop is connected to Klopotek. With our on-premise solution, once, every two months, updates had to be done, usually on a Friday morning, so the sales processes were on hold during that period of time. Now, in the Private Cloud, the US team can do these updates, so our office hours in Europe are not affected. This is much better for us.
I would even say that reliability increases if you switch to the Private Cloud, as the team in the US can now solve a problem for us, if there is one, while for our on-premise solution in the Netherlands, our IT services were only available during our office hours.
Notification Dashboard will be an ‘always up’ application like Outlook. From my point of view, it is a smart productivity planning tool as opposed to something that is an arduous necessity. It will be an indispensable tool to help us reach our 2030 house goal of doubling our yearly titles.
Gregory Miller,
Business Systems Manager
The ‘one-page management’ of tasks”: introducing STREAM Scheduling
As part of switching to Klopotek's new technology platform, all Classic Line schedules at Moody Publishers will be migrated to STREAM, enhanced with additional tasks, dependencies, and to-dos.
As Business Systems Manager of Moody Publishers, Gregory Miller is overseeing this project, which includes incorporating schedule data in a number of key reports: "The migration at current count is 500 schedules – for first printings, reprints, and e-books."
“Klopotek’s goal has been realized. The outcome is simply beautiful. For the user, the apparent ‘lightness’ of task review, starting, and completing removes complexity.”
Klopotek software also for subsidiaries: process optimizations at Neumann-Wolff
Following the acquisition of DUMONT Kalender Verlag, a company that has been using the Klopotek Classic Line for many years, Neumann-Wolff selected Klopotek as the product planning and management system for the entire Group, including switching to using Klopotek’s private cloud services.
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The project scope consisted of expanding the software support that was already in place at DUMONT Kalender to the other companies of the Group, of the transformation from the Classic Line to the cloudbased STREAM platform, of developing and implementing a new Purchasing app for managing mass production orders, and of implementing the royalty calculation (including contract printing) on the STREAM platform – based on unified contract templates.
Customer Service improvements achieved at C.H.Beck by implementing the Klopotek STREAM web app Ticketing
Within the framework of a software development partnership with Klopotek, the publishing house C.H.Beck has introduced a series of STREAM apps to optimize workflows for different areas, most importantly Customer Services, as Sven Borchers, Head of Customer Service / Logistics explains:
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“The work in our customer service can be described as ‘mass business’. (…) For a long time, we have been looking for a Ticketing system with which we can organize and classify what we receive via email and direct it to the right channels. Klopotek’s STREAM Ticketing app was the ideal solution for us from a customer service point of view.“
Cloud-based apps for optimizing processes at STREAM development partner C.H.Beck
Within the framework of a software development partnership with Klopotek, the publishing house C.H.Beck has introduced a series of STREAM apps to optimize workflows for different areas. In a talk with us, Paul Bischoff, IT & Organization | Head of K&P Architecture, and Michael Scheit, Head of IT, explain how this came about, which aspects are particularly important in agile project work and why the company's customer service should particularly be enhanced.
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C.H.BECK, established in 1763, is one of the great names among German publishing companies – and one of the richest in tradition. With more than 9,000 available titles including many electronic publications, with about 70 professional journals and an annual production of up to 1,500 new publications and new editions, C.H.BECK publishing company also ranks in the top tier in terms of quantity among German publishers of books and magazines. 650 employees work at the headquarters in Munich alone; a branch in Frankfort serves as editorial offices for most of the law journals. At these two locations, some 120 scientific editors support more than 14,000 authors.