More than just success stories
Klopotek Showcases and Case Studies provide in-depth information about recent software implementation projects
Why did our customers
decide to replace their
What are their
What are the most
of working with Klopotek software?
What are the most
important challenges the industry is facing?
Why did they opt
Klopotek software also for subsidiaries: process optimizations at Neumann-Wolff
Following the acquisition of DUMONT Kalender Verlag, a company that has been using the Klopotek Classic Line for many years, Neumann-Wolff selected Klopotek as the product planning and management system for the entire Group, including switching to using Klopotek’s private cloud services.
The project scope consisted of expanding the software support that was already in place at DUMONT Kalender to the other companies of the Group, of the transformation from the Classic Line to the cloudbased STREAM platform, of developing and implementing a new Purchasing app for managing mass production orders, and of implementing the royalty calculation (including contract printing) on the STREAM platform – based on unified contract templates.
Customer Service improvements achieved at C.H.Beck by implementing the Klopotek STREAM web app Ticketing
Within the framework of a software development partnership with Klopotek, the publishing house C.H.Beck has introduced a series of STREAM apps to optimize workflows for different areas, most importantly Customer Services, as Sven Borchers, Head of Customer Service / Logistics explains:
“The work in our customer service can be described as ‘mass business’. (…) For a long time, we have been looking for a Ticketing system with which we can organize and classify what we receive via email and direct it to the right channels. Klopotek’s STREAM Ticketing app was the ideal solution for us from a customer service point of view.“
Cloud-based apps for optimizing processes at STREAM development partner C.H.Beck
Within the framework of a software development partnership with Klopotek, the publishing house C.H.Beck has introduced a series of STREAM apps to optimize workflows for different areas. In a talk with us, Paul Bischoff, IT & Organization | Head of K&P Architecture, and Michael Scheit, Head of IT, explain how this came about, which aspects are particularly important in agile project work and why the company's customer service should particularly be enhanced.
C.H.BECK, established in 1763, is one of the great names among German publishing companies – and one of the richest in tradition. With more than 9,000 available titles including many electronic publications, with about 70 professional journals and an annual production of up to 1,500 new publications and new editions, C.H.BECK publishing company also ranks in the top tier in terms of quantity among German publishers of books and magazines. 650 employees work at the headquarters in Munich alone; a branch in Frankfort serves as editorial offices for most of the law journals. At these two locations, some 120 scientific editors support more than 14,000 authors.