Main Challenge:
Fragmented Royalty Systems and Growing Operational Risk
Result:
A Single, Standardized Global Royalty Platform with Klopotek
Matt Bennett, Global Chief Information Officer for HarperCollins Publishers
Picture source: https://www.harpercollins.com/pages/mattbennett
Company Size
4,000 employees
Location
Global
Implemented Solution
Klopotek
CRR
platform
Strategic Objective
Establish a single, global royalty platform to simplify operations and enable standardization
Main Challenge
Fragmented Royalty Systems and Growing Operational Risk
As a leader in global publishing and the world’s second-largest trade publisher, HarperCollins boasts a 200-year history and a catalog of more than 250,000 titles across 16 languages. With operations in 15 countries, the company faced growing complexity in managing royalties across its international business units. Different regions relied on disparate, inherited systems, increasing the risk of obsolescence in hardware, software, and internal expertise. Maintaining multiple legacy platforms drained resources and heightened operational risk, necessitating a consolidated, forward-thinking approach.
Solution & Results
A Single, Standardized Global Royalty Platform with Klopotek
HarperCollins standardized its royalty operations by deploying the Klopotek CRR (Contracts, Rights, and Royalties) platform globally, supported by a phased, multi-year rollout. Building on existing implementations in its UK and Christian divisions, the company migrated its remaining business units, including its largest division, US Trade. Drawing on its expertise and flexibility, Klopotek worked closely to tailor, adapt, and strengthen the CRR platform for HarperCollins’s complex needs.
Today, a single Klopotek instance provides centralized support, standardized processes, and a shared understanding of royalty workflows across all regions, while still accommodating local market needs. This consolidation established a modern, supportable, and auditable foundation for one of the publisher’s most critical business processes.
Results
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Centralized support and maintenance across global operations
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Streamlined communication between IT and business teams
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Standardized processes enabling transparency and efficiency
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A scalable, auditable platform for ongoing business evolution
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Modern technology that is easier to support and maintain, empowering a modern workforce and future growth that meets the standards of our business
“Throughout this global initiative, Klopotek consistently acted as a trusted partner, working alongside us to overcome technical and operational challenges with expertise and commitment.” – Matthew Bennett, Global Chief Information Officer, HarperCollins Publishers
"We now operate on a single global Klopotek platform, giving our business and IT teams a shared, deep understanding of our royalty processes, the platform, and opportunities for continued improvement.” – Matthew Bennett, Global Chief Information Officer, HarperCollins Publishers
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